Subprocessors
Subprocessors
Effective date: May 28, 2026
About this list
These are the third-party companies that process personal information on Saney's behalf to deliver the service. Each one is bound by a contract that limits its use of the data to providing services to Saney.
We will update this page and email business customers at least 14 days before adding or replacing a subprocessor. Business customers can object to a new subprocessor during that period, as described in our Data Processing Addendum.
Infrastructure and storage
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Amazon Web Services | Hosting, databases, file storage, email delivery, monitoring | All service data | India (Mumbai) |
| Clerk | Sign-in and user authentication | Name, email, login data | United States |
AI models
We use several AI model providers and choose between them for quality, speed, and availability.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| AI model providers | Generating replies, reading documents and images | Conversation and knowledge base content | India, United States |
| AI monitoring provider | Monitoring AI quality and errors | AI requests and responses | European Union |
Messaging and payments
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Meta Platforms (Facebook, Instagram, WhatsApp) | Receiving and sending messages for connected businesses | Messages, profile name and ID | Global |
| Khalti | Payments in Nepal | Payment amount and status | Nepal |
| eSewa | Payments in Nepal | Payment amount and status | Nepal |
Website analytics
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| Provider | Purpose | Data | Location |
|---|---|---|---|
| Google Analytics and Google Tag Manager | Website usage analytics | Device data, pages visited | United States |
| Meta Pixel | Measuring ad performance | Device data, pages visited | United States |